Complaints/Comments
The Regional Bus Authority is committed to providing courtesy to our passengers as well as offering safe and reliable transportation service.
If you wish to file a complaint or comment, please download and print this form. Access a complaint appeal form here. You may mail the completed form to: Regional Bus Authority 6100 Southport Road Portage, IN 46368.
Or you may instead scan the completed document and email to info@rba-nwi.org.
Forms are also available at the Dan Rabin Plaza or by asking a driver of any RBA bus or paratransit vehicle. Forms are accessible and available in alternate format upon request. Assistance in completing the form is also available upon request. Call 219.853.6513 during weekday business hours for more information or email info@rba-nwi.org.
Complaint Form (PDF)
Complaint Form (Word)
Complaint Appeal Form (PDF)
Complaint Appeal Form (Word)