Guide to Policy and Procedures Manual
The entire 2011 Policy and Procedures Manual may be accessed as a single file; the manual has also been separated into sections for your convenience. Choose the section you wish to review and click on the document (in word or PDF format).
Policy and Procedures Manual (PDF) | (WORD)
Table of Contents (pg.1- 3) (PDF) | (WORD)
Regional Bus Authority Background (pg. 4) (PDF) | (WORD)
Administrative Policies and Procedures (pg. 5- 9) (PDF) | (WORD)
Procurement (pg.10- 34) (PDF) | (WORD)
Equal Employment Opportunity Policy Statement (pg. 35) (PDF) | (WORD)
Drug-Free Workplace Policy (pg. 36- 40) (PDF) | (WORD)
Harassment Free Employment Policy (pg. 41- 42) (PDF) | (WORD)
PERF Policy and Program (pg. 43- 44) (PDF) | (WORD)
Service Changes and Fare Increases Public Comment Process (pg. 45- 46) (PDF) | (WORD)
System Safety Program Plan (pg. 47- 65) (PDF) | (WORD)
Transit Facility Maintenance (pg. 66) (PDF) | (WORD)
Vehicle Maintenance (Pg.70- 74) (PDF) | (WORD)
Bus and Shelter Advertising Policy (pg. 75- 80) (PDF) | (WORD)
General (non-operational) Complaint Policy and Procedure (pg. 81- 86) (PDF) | (WORD)
Complaint Appeal Process (pg. 87) (PDF) | (WORD)
ADA Policies and Procedures Manual (pg. 88- 104) (PDF) | (WORD)
Guide to Appendices
Appendix A Application for Paratransit Certification
(PDF) |
(WORD) Appendix B Complementary Paratransit Service Eligibility Appeal Form
(PDF) |
(WORD) Appendix C Complementary Paratransit Service Area Map
(PDF) |
(WORD) Appendix D Operations/Service Complaint Form
(PDF) |
(WORD) Appendix E Operations/Service Complaint Appeal Form
(PDF) |
(WORD) Appendix F Paratransit Certification APPROVAL Form Letter
(PDF) |
(WORD) Appendix G Paratransit Certification DENIAL Form Letter
(PDF) |
(WORD)
Available Files (56)
 ADA_Policies_Policy_and_Procedures_Manual_2011a.pdf |
219,879 b |
Feb 28, 2012 |
| ADA_Policies_Policy_and_Procedures_Manual_2011a.docx |
37,324 b |
Feb 28, 2012 |
| Appendix_C_RBA_Policy_and_Procedures_Manual_2011.pdf |
197,872 b |
Jan 19, 2012 |
| Appendix_C_RBA_Policy_and_Procedures_Manual_2011.docx |
88,378 b |
Jan 19, 2012 |
| ADA_Policies_Policy_and_Procedures_Manual_2011.docx |
21,445 b |
Dec 29, 2011 |
| ADA_Policies_Policy_and_Procedures_Manual_2011.pdf |
103,053 b |
Dec 29, 2011 |
| Admin_Policies_Policy_and_Procedures_Manual_2011.docx |
22,535 b |
Dec 29, 2011 |
| Admin_Policies_Policy_and_Procedures_Manual_2011.pdf |
77,957 b |
Dec 29, 2011 |
| Background_Policy_and_Procedures_Manual_2011.docx |
15,481 b |
Dec 29, 2011 |
| Background_Policy_and_Procedures_Manual_2011.pdf |
182,940 b |
Dec 29, 2011 |
| Bus_Advertising_Policy_and_Procedures_Manual_2011.docx |
24,174 b |
Dec 29, 2011 |
| Bus_Advertising_Policy_and_Procedures_Manual_2011.pdf |
91,006 b |
Dec 29, 2011 |
| Complaint_Appeal_Process_Policy_and_Procedures_Manual_2011.docx |
16,226 b |
Dec 29, 2011 |
| Complaint_Appeal_Process_Policy_and_Procedures_Manual_2011.pdf |
43,451 b |
Dec 29, 2011 |
| Complaint_Policy_and_Procedure_Policy_and_Procedures_Manual_2011.docx |
22,979 b |
Dec 29, 2011 |
| Complaint_Policy_and_Procedure_Policy_and_Procedures_Manual_2011.pdf |
135,275 b |
Dec 29, 2011 |
| Complaints_General_Policy_and_Procedures_Manual_2011.docx |
19,249 b |
Dec 29, 2011 |
| Complaints_General_Policy_and_Procedures_Manual_2011.pdf |
79,574 b |
Dec 29, 2011 |
| Complete_RBA_Policy_and_Procedures_Manual_2011.doc |
664,576 b |
Dec 29, 2011 |
| Complete_RBA_Policy_and_Procedures_Manual_2011.pdf |
726,973 b |
Dec 29, 2011 |
| Content_RBA_Policy_and_Procedures_Manual_2011.doc |
34,816 b |
Dec 29, 2011 |
| Content_RBA_Policy_and_Procedures_Manual_2011.pdf |
67,788 b |
Dec 29, 2011 |
| Drug_Free_Workplace_Policy_and_Procedures_Manual_2011.docx |
19,090 b |
Dec 29, 2011 |
| Drug_Free_Workplace_Policy_and_Procedures_Manual_2011.pdf |
79,939 b |
Dec 29, 2011 |
| EEO_Policy_Statement_Policy_and_Procedures_Manual_2011.docx |
17,005 b |
Dec 29, 2011 |
| EEO_Policy_Statement_Policy_and_Procedures_Manual_2011.pdf |
40,674 b |
Dec 29, 2011 |
| Facility_Maintence_Policy_and_Procedures_Manual_2011.docx |
19,130 b |
Dec 29, 2011 |
| Facility_Maintence_Policy_and_Procedures_Manual_2011.pdf |
85,341 b |
Dec 29, 2011 |
| Harassment_Free_Workplace_Policy_and_Procedures_Manual_2011.docx |
19,763 b |
Dec 29, 2011 |
| Harassment_Free_Workplace_Policy_and_Procedures_Manual_2011.pdf |
66,590 b |
Dec 29, 2011 |
| Paratransit_Complaint_Policy_and_Procedures_Manual_2011.docx |
32,453 b |
Dec 29, 2011 |
| Paratransit_Complaint_Policy_and_Procedures_Manual_2011.pdf |
194,583 b |
Dec 29, 2011 |
| PERF_Policy_and_Program_Policy_and_Procedures_Manual_2011.docx |
15,448 b |
Dec 29, 2011 |
| PERF_Policy_and_Program_Policy_and_Procedures_Manual_2011.pdf |
66,632 b |
Dec 29, 2011 |
| Procurement_Policy_and_Procedures_Manual_2011.docx |
86,410 b |
Dec 29, 2011 |
| Procurement_Policy_and_Procedures_Manual_2011.pdf |
252,717 b |
Dec 29, 2011 |
| Public_Comment_Process_Policy_and_Procedures_Manual_2011.docx |
17,606 b |
Dec 29, 2011 |
| Public_Comment_Process_Policy_and_Procedures_Manual_2011.pdf |
74,498 b |
Dec 29, 2011 |
| System_Safety_Program_Policy_and_Procedures_Manual_2011.docx |
50,794 b |
Dec 29, 2011 |
| System_Safety_Program_Policy_and_Procedures_Manual_2011.pdf |
239,038 b |
Dec 29, 2011 |
| Vehicle_Maintence_Policy_and_Procedures_Manual_2011.docx |
21,781 b |
Dec 29, 2011 |
| Vehicle_Maintence_Policy_and_Procedures_Manual_2011.pdf |
85,339 b |
Dec 29, 2011 |
| Appendix_A_RBA_Policy_and_Procedures_Manual_2011.docx |
35,229 b |
Dec 29, 2011 |
| Appendix_A_RBA_Policy_and_Procedures_Manual_2011.pdf |
205,816 b |
Dec 29, 2011 |
| Appendix_B_RBA_Policy_and_Procedures_Manual_2011.docx |
14,449 b |
Dec 29, 2011 |
| Appendix_B_RBA_Policy_and_Procedures_Manual_2011.pdf |
67,105 b |
Dec 29, 2011 |
| Appendix_D_RBA_Policy_and_Procedures_Manual_2011.docx |
15,142 b |
Dec 29, 2011 |
| Appendix_D_RBA_Policy_and_Procedures_Manual_2011.pdf |
68,998 b |
Dec 29, 2011 |
| Appendix_E_RBA_Policy_and_Procedures_Manual_2011.docx |
14,435 b |
Dec 29, 2011 |
| Appendix_E_RBA_Policy_and_Procedures_Manual_2011.pdf |
67,828 b |
Dec 29, 2011 |
| Appendix_F_RBA_Policy_and_Procedures_Manual_2010.docx |
133,077 b |
Dec 29, 2011 |
| Appendix_F_RBA_Policy_and_Procedures_Manual_2010.pdf |
94,045 b |
Dec 29, 2011 |
| Appendix_G_RBA_Policy_and_Procedure_Manual_2010.docx |
134,795 b |
Dec 29, 2011 |
| Appendix_G_RBA_Policy_and_Procedure_Manual_2010.pdf |
85,235 b |
Dec 29, 2011 |
| RBA_Appendices_A-_G_Policy_and_Procedure_Manual_2011.doc |
2,402,816 b |
Dec 29, 2011 |
| RBA_Appendices_A-_G_Policy_and_Procedure_Manual_2011.pdf |
878,283 b |
Dec 29, 2011 |
